How We Serve You : White Papers
Implementing a Business Operating System:
A Systems Approach for Achieving Bottom-Line Results
Problem Solving Activity
A problem-solving methodology is needed to help individuals within the company effectively respond to the gaps in performance that are identified by the data. A team-based approach should be used as it facilitates the ability to examine problems from different perspectives and come up with creative solutions.
Formal methods of problem solving should be used and teams need to focus on system changes as opposed to the implementation of quick fixes. In addition, there should be a standard method for documenting problem solving activities in order to ease the transfer of learning from one area to another.
