How We Serve You : White Papers
Implementing a Business Operating System:
A Systems Approach for Achieving Bottom-Line Results
Description of the Business Operating System
A Business Operating System provides the means to observe and measure leading indicators of success and provides managers with a process that ensures the achievement of long-term, sustained results. A well-developed Business Operating System has:
- Performance measures that are tied to the overall direction of the organization
- Data in a form that yields appropriate information for decision-making
- A Problem Solving System that uses basic tools at all levels that can be understood by everyone
- A closed-loop system that provides a means of measuring and responding to performance
- Deployment of performance measures so that individuals throughout the organization can understand what is important and their role in helping to move the organization forward
- A Review System that periodically evaluates performance
- A Documentation System that keeps track of measures and actions taken to drive change
- Visual management systems that enhance communications and provide a means to recognize and resolve problems quickly
