How We Serve You : White Papers
Quality Meets Human Resources
By Norma S. Simons (Page 7)
Summary
Summary
As various areas of the organization strive to become more efficient and effective by reducing non-value-added activities, so too must the Human Resources function. By applying some of the quality concepts, individuals in this area are able to demonstrate their value to the business. It is important that the measures selected should not only reflect the needs of the internal customer, but also drive changes in process performance.
About the Author
Norma S. Simons is the founder and president of Simons-White & Associates, Inc., headquartered in Ann Arbor, Michigan. Learn more about Norma’s experience, credentials, projects, and education in her biographical profile.
To contact Norma, call 734.975.9340 or email her at norma@simons-white.com.
