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How We Serve You : White Papers

Quality Meets Human Resources

By Norma S. Simons (Page 6)

Developing a Model for Continuous Improvements

 A great deal of emphasis is often placed on identifying the right measures. However, it is important that the department understand its performance from the perspective of its customers.  The Plan-Do-Study-Act (PDSA) cycle should be used to drive continuous improvement:

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