How We Serve You : White Papers
Ten Rules for Developing Management Metrics
Rule 7: Measures Must Be Acted on Quickly
In general, if measures provide fast feedback, then it is possible for teams to respond quickly to the information and take the appropriate corrective action.
Measures pertaining to particular teams should be displayed in the work area. A visual display of measures ensures that problems become more visible resulting in a shorter time for problem resolution.
Efforts should be taken to also ensure that the information is displayed in a format that supports easy understanding and response.
