How We Serve You : White Papers
Ten Rules for Developing Management Metrics
Rule 4: Performance Indicators Must Be Easy to Measure and Document
For many people, the development of a system of performance measures requires a complex computer system. However, if the measures are kept simple, then the use of an elaborate computer system will not be necessary.
The primary purpose of performance measures is to drive action. Therefore, they should be collected manually by the individual who can affect change. In addition, every individual in the company should have access to the data that reflects the output of their process. Without the ability to keep score, employees soon lose interest and become demotivated.
