How We Serve You : White Papers
Ten Rules for Developing Management Metrics
Rule 2: Measures Must Be Unique to the Team
Measures selected should be related to the activities performed by the team. It is important that measures are not imposed on a team from individuals outside of the team; this mechanism breeds resistance and results in collecting data with little meaning.
Allowing teams to identify their measures allows them to manage and improve their processes without depending on management to indicate potential weaknesses. If upper-level management has identified the key drivers for the company based on the overall strategy, then each team can select measures that directly relate to those of the company.
Once a team is allowed to select their measures they gain control and ownership of their work.
