How We Serve You : White Papers
Ten Rules for Developing Management Metrics
Conclusion: Focus on Improving Performance
Selecting the areas of the business which have the most impact on performance, and then measuring and focusing on those areas, is a powerful way to manage the organization. The process used to select the areas to be measured is important, and, if done properly, builds teams focused on improving performance.
The ability to clearly articulate the key drivers of the business provides a mechanism for not only communicating the strategy, but also providing a roadmap to achieve strategic objectives. This leads to the development of a framework that promotes common understanding of the important issues and the alignment of activities with the overall direction of the company.
