How We Serve You : White Papers
From the Boardroom to the Shop Floor and Back:
A Framework for Achieving Organizational Alignment
References
The Balanced Scorecard. Kaplan, Robert S. and Norton, David P. 1996. Harvard Business School Press: Boston, MA.
Beyond Corporate Transformation. Head, Christopher W. 1997. Productivity Press: Portland, OR.
Continuous Improvement and Measurement for Total Quality. Kinlaw, Dennis C. 1992. Pfeiffer: San Diego, CA.
“How The Right Measures Help Teams Excel”. Meyer, Christopher. Harvard Business Review, May - June 1994, Volume 72, Number 3, pages 95-103.
Performance Measurement for World Class Manufacturing. Maskell, Brian H. 1991. Productivity Press: Cambridge, MA.
The Power of Alignment. Labovitz, George and Rosansky, Victor. 1997. John Wiley & Sons: New York, NY.
Transforming the Organization. Gouillart, Francis J. and Kelly, James N. 1995. McGraw-Hill: New York, NY.
