Success Stories : Case Studies
Eliminating Errors to Improve Shipping System
INDUSTRY:
Aerospace
SITUATION:
Over a six-month period, the company had generated 39 incidents for shipping errors, which resulted in lost customer satisfaction and invoicing issues resulting in delayed cash flow. They needed an improved shipping system.
PAIN:
- Significant loss of income
- Lost customer satisfaction
REASONS FOR PAIN:
- Missing information
- Delay of export documents
- Incorrect warehouse counts
- Mislabeled shipments
IMPACT OF PAIN:
- Past due accounts receivable
- Incomplete payments
- Uncollectible invoices
- Premium freight written off as uncollectible freight due to shipping errors
SIMONS-WHITE PROVIDED:
Over a five-month period, Simons-White provided hands-on training, consulting, and coaching in implementing Six Sigma methodology for an improved shipping system.
This identified root causes and statistically regulated processes to eliminate shipping errors.
RESULTS:
The company realized savings of over $150,000 per year as a result of eliminating shipping errors.
