Problems & Solutions
Aligning Strategy with Operational Performance and Business Metrics
A process for understanding the company strategy is required in order to transform your organization to a customer-focused process enterprise. This begins by first understanding the mission, vision, and strategies, and gaining a thorough understanding of customer requirements. A system of performance metrics is developed, with leading and lagging indicators tied to the strategy. A structured process of deployment is then implemented to ensure that the metrics in the organization reflect what is important for overall performance.
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