How We Serve You
Educational Seminars
Here are some of the topics we have recently covered in educational seminars. Presentations are provided in PDF form for easy downloading and review:
- Quality from the Inside Out
This seminar goes beyond quality as it relates to the overall organization to explore quality issues at the individual level. The theme: “What gets measured gets done.” Students learn how to answer these questions: “Am I efficient?” “Am I effective?” “How can I reduce waste?” “Am I using the right measurements to evaluate my performance?” Download PDF (1.2 MB)
- Survival in a Price-Competitive Environment
This seminar helps organizations discover how to create added value that raises their business offerings far above the level of price-driven commodities. Topics covered include: the business scorecard, the Quality Management System (QMS), the Six Sigma initiative, and perhaps most importantly, “Where do we go from here?” Download PDF (2.4 MB)
- Innovation, TRIZ and Lean Product Development
This seminar has been developed in conjunction with Dr. Kai Yang, author and professor of industrial and manufacturing engineering at Wayne State University in Detroit . Theory of Inventive Problem Solving (TRIZ) empowers participants to implement a series of integrated performance improvement tools geared towards optimizing the product development process and significantly increasing customer satisfaction. TRIZ, in contrast to techniques such as brainstorming (which is based on random idea generation), aims to create an algorithmic approach to the invention of new systems, and the refinement of old systems. Download PDF (.5 MB)
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Effective Metrics: Taking Your Performance Management Initiative to the Next Level
- The importance of performance metrics
- How to increase accountability through total employee involvement in the measure selection process
- Assessment criteria for effective metrics
- The importance of building a structured review methodology to assist with the evaluation of group performance
- How to Drive Bottom-line Results
- The importance of performance metrics
- Six Sigma: Heath Care
The health care Industry is being squeezed, the Technology requires more equipment and higher level training. When re-imbursements are being cut whenever possible High visibility means errors are magnified in national media, like working in a fishbowl. Larger legal settlements means higher insurance costs and a rising cost of providing service Public and business pressure to control costs means operating budget squeeze. Download PDF (554 Kb)
- Linking Improvement Initiatives to Performance Management
In this Web Seminar, you will learn how to leverage a Performance Management system to direct efforts such as: Lean Six Sigma, the Balanced Scorecard or internally developed framework; five steps that will sustain your Performance Management activities; how to be sensitive to the cultural component during the process and how to ensure the metrics that comprise the Performance Management system are connected. Download PDF (445kb)
