The
DMAIC Model is a systematic method for analyzing and optimizing business
processes.
| Learn GB DMAIC | Define | Measure | Analyze | Improve | Control |
| Purpose | Define Business Metrics Identify projects for process improvement Select resources for project improvement |
Establish baseline performance Validate measurements for each project |
Set performance objectives Identify sources of variation |
Prioritize the vital few causes of variation Establish relationships between output and input variables |
Implement Solutions Ensure Solutions are sustained Document Case Studies |
| Primary Tools |
Voice of the Customer Business Metrics |
Data Collection Basic SPC Process Analysis Spaghetti Diagrams |
Cause and Effect Diagrams |
Design of Experiments Overview 5S Just in Time |
Error and Mistake Proofing Visual Controls |
