1	Effective Metrics Taking Your Performance Management Initiative to the Next Level By Norma Simons Simons-White & Associates, Inc.
2	"Performance Metrics" Performance Metrics Criteria for assessing performance metrics From performance measurement to performance management Impact on the bottom-line Words of caution
3	"Performance Metrics" Performance Metrics Criteria for assessing performance metrics From performance measurement to performance management Impact on the bottom-line Words of caution
4	"Performance Metrics" Performance Metrics Criteria for assessing performance metrics From performance measurement to performance management Impact on the bottom-line Words of caution
5	"Performance Metrics" Performance Metrics Criteria for assessing performance metrics From performance measurement to performance management Impact on the bottom-line Words of caution
6	"Performance Metrics" Performance Metrics Criteria for assessing performance metrics From performance measurement to performance management Impact on the bottom-line Words of caution
7	"What are performance metrics" What are performance metrics
8	"Cornerstone and key component of..." Cornerstone and key component of Business Intelligence
9	"Basis for continuous improvement" Basis for continuous improvement Know where to apply resources Ability to delegate Move away micro management Employees able to understand expectations Employees given the tools to add value
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11	The Balanced Scorecard The Balanced Scorecard focuses on the indicators that drive corporate performance, as well as the financial measures.
12	Causal Model Example
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15	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
16	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
17	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
18	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
19	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
20	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
21	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
22	"Measurable" Measurable Simple to define and communicate Drives appropriate action Well defined, easy to interpret (trend line) Sensitive to small changes Timely Customer oriented Tied to the strategy
23	"Structured deployment process" Structured deployment process Review system at all levels Data analysis –correct data interpretation Structured problem solving Feedback that promotes organizational learning
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25	Review System
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27	Data Analysis
28	Structured Problem Solving
29	Structured Problem Solving
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32	"Data manipulation" Data manipulation Operational definition Measures and counter measures Training Action plan/problem solving Reward and recognition Using measures to command and control Understanding the cultural component
33	"Integrate the software with the..." Integrate the software with the performance management system: Evaluate effectiveness of current measures Deploy metrics linking strategy to operation Ensure that all individuals have access to required data and are held accountable Review the data regularly, and implement problem solving activity to correct deficiencies Pay attention to the cultural component
34	Effective Metrics Taking Your Performance Management Initiative to the Next Level By Norma Simons Simons-White & Associates, Inc. 800 842 5640 nsimons@simons-white.com www.simons-white.com