TO REGISTER CALL
1-800-682-6640

You may also register by email:
tc@simons-white.com
 

COURSE DURATION

HOURS: 8 A.M. - 4 P.M.
LENGTH: 1-Day
 

COURSE OBJECTIVES

At the conclusion of this workshop, participants will be able to:
  • Recognize the sources of conflict
  • Avoid harmful conflict, where possible
  • Select an appropriate conflict management strategy, given a specific set of circumstances
  • Positively manage conflict

 

WHO SHOULD ATTEND

Administration, Champions, Customer Service, Directors/Executives, Engineers (All Types), Human Resources, IT, Managers, Potential Supervisors, Purchasing, Quality, Sales & Marketing, Sponsors, Supervisors/Team Leaders.

Professional Development Courses: Leadership/Supervisory Development

Managing Conflict in the Workplace

Conflict must be managed positively for the organization to operate effectively. Learn how to recognize the difference between healthy and harmful conflict, and how to develop a strategy for controlling and possibly resolving destructive conflict. Students will also use the Dealing with Conflict Instrument to better understand their conflict behavior.

COURSE CONTENT

  • Managing Conflict in the Workplace

Exploring Conflict

  • Conflict - Good or Bad?
  • Healthy Conflict
  • Harmful Conflict
  • Perceptions - The way We See Things
  • Ways of Seeing Conflict

 

Sources of Conflict

  • Facts vs. Perceptions
  • Perspective
  • Personalities
  • Values
  • Goals
  • Culture

 

Conflict Management Strategies

  • Understanding Your Conflict Management Style
  • Competition
  • Collaboration
  • Avoidance
  • Accommodation
  • Compromise

 

Managing Conflict Positively

  • Selecting the Appropriate Conflict Strategy
  • Choosing Thoughts
  • Choosing Words
  • Choosing Actions
  • Conflict Intervention Workshops

 

1-800-682-6640 Need to reduce errors and improve performance? Call now to explore training and consulting solutions.

Simons-White & Associates, Inc. is certified to meet ISO 9000 standards.