Professional Development Courses: Leadership/Supervisory Development
Essential Skills for the Production Supervisor
The high performance organization requires dynamic leaders who can fully develop the potential of the firm’s most valuable assets – its colleagues
Team Leaders will explore their roles and specific skills needed to carry out these roles. These concepts will be explained and reinforced through multiple small group activities. Workshops focus on the proper use of existing systems and procedures.
COURSE CONTENT
PART I
The Modern Business Environment
- The Competitive Environment
- The New Employee Demographics
- Our Commitment
- Our Expectations
Modern Supervisory Roles
- Coach
- Role Model
- Teacher
- Motivator
- Team Developer
- Behaviors
- DiSC Personal Profile
Supervisors’ Work
- Developing Colleagues
- Motivating Colleagues
- Planning and Controlling
- Leading
- Problem Solving
Communication Skills for Team Leaders
- The Communication Process
- Active Listening
- Developing your Listening Skills
Supportive Communication
- Empathetic Listening
- Barrier Modes of Listening
- Express Yourself Assertively
- Managing Conflict
PART III
Conducting Effective Meetings
Corrective Discipline Process
Specific Performance Problems
- Not Meeting Standards
- Absenteeism
- Excessive Tardiness
- Attitude Problems
- Anger
- Insubordination
- Religious Affiliation Needs
- Family Problems
- Alcoholism
- Substance Abuse
- Sexual Harassment
- Workplace Violence
Tips on Correcting Performance Problems
- Reasons for Performance Problems
