Professional Development Courses: Professional Communication
Effective Listening Skills
In any workplace, problems can arise that are often attributed to attitude, motivation, morale, or communication problems. Often, the root cause of these problems can be directly linked to poor listening skills. This interactive workshop will explore barriers to effective listening and tips for improving the quality of communications in any setting. Students will also learn about their personal listening profile and the steps that they should consider to make themselves better listeners.
COURSE CONTENT
Determining Your Listening Profile
- Administering the Listening Profile Instrument
How People Listen
- Passive Listening
- Selective Listening
- Attentive Listening
- Active Listening
The Three Stages of the Listening Process
- Stage 1 - Receiving
- Stage 2 - Processing
- Stage 3 - Responding
Active Listening
- The Components of Communication
- Practicing Active Listening
Verifying That True Listening Has Occurred
Barriers to Good Listening
- Poor Eye Contact
- Unfavorable Facial Expressions
- Unwelcoming Posture
- Too Much Movement
- Voice
- Non-empathetic Modes of Listening
The Seven Listening Tips
