TO REGISTER CALL
1-800-682-6640

You may also register by email:
tc@simons-white.com
 

COURSE DURATION

HOURS: 8 A.M. - 4 P.M.
LENGTH: 1 Day
 

COURSE OBJECTIVES

At the end of the one-day course participants will learn how to:
  • Present a positive image to the customer
  • Identify the components of customer service
  • Respond to and handle difficult situations

 

WHO SHOULD ATTEND

Administration, Champions, Customer Service, Engineers (All Types), IT, Managers, Potential Supervisors, Purchasing, Quality, Sales & Marketing, Sponsors, Supervisors/Team Leaders.

Professional Development Courses: Professional Communication

Communicating with the Customer

This is a highly interactive course emphasizes the value of effectively communicating with the customer and the role this plays in presenting a positive company image. During the session, participants will have an opportunity to identify how to respond to the customer in different situations and develop an action plan on how to address common challenges.

COURSE CONTENT

  • Communicating with the Customer
Introduction Identifying Your Customers Developing a Customer Friendly Attitude Two Types of Companies Listing Some Challenges with Customers   Evaluating Your Customer Service Self Evaluation Company Evaluation - Webasto's Commitment to Customer Satisfaction Areas for improvement   Communicating with the Customer Attending Skills Tone of Voice Hand Gestures Cultural Issues Presentation    Telephone Etiquette Putting the Customer on Hold Using Voice Mail   What to do When You Cannot Say Yes Listing Situations that make it impossible to say yes Dealing with a Difficult Customer Going the Extra Mile   Workshop  Responding to Challenges When Communicating with the Customer  

1-800-682-6640 Need to reduce errors and improve performance? Call now to explore training and consulting solutions.

Simons-White & Associates, Inc. is certified to meet ISO 9000 standards.