TO REGISTER CALL
1-800-682-6640

You may also register by email:
tc@simons-white.com
 

COURSE DURATION

HOURS: 8 A.M. - 4 P.M.
LENGTH: 2 Days
 

COURSE OBJECTIVES

Each participant will develop the necessary skills to solve problems using the team approach while enabling them to readily apply this training to their specific jobs. They will learn the appropriate tools used to identify and describe the problem, factors which impact the success of the team, a standard reporting format used for tracking the progress of the team and its efforts and how to transform quick fixes into permanent solutions.
 

WHO SHOULD ATTEND

Administration, Customer Services, Human Resources, IT, Process Engineers, Product Engineers, Production Workers, Purchasing, Quality (All Types), Sales & Marketing, Supervisors.

Technical Courses: Core Courses

8D: Team Problem Solving

In today’s complex business environment, finding the root cause of a problem is often a very difficult task. While a single individual might sometimes be able to solve certain problems, the more complex problems in business are better addressed by a multi-disciplinary team. In Team Problem Solving, each member of a group brings their collective experience to solve the task of getting to the root of a problem. This workshop focuses on a structured eight-step methodology used to find root cause, determine how to permanently solve a problem and prevent its recurrence.

COURSE CONTENT

  • 8D: Team Problem Solving

Content:

Step 1: Establish the Team

  • Select Champions, Team Leaders and Team Members
  • Establish Goals and Ground Rules

Step 2: Describe the Problem

  • Development of the Problem Statement
  • Tools for Problem Description

Step 3: Contain the Symptom

  • Determine when and how to contain the symptom of a problem

Step 4: Find and Verify the Root Cause

  • Tools for discovering the True Root Cause
  • Data collection for finding the root cause

Step 5: Choose Corrective Actions

  • Methods for choosing corrective actions (Decision Making)

Step 6: Implement Corrective Actions

  • Implementation Plans including verification methods

Step 7: Prevent System Problems

  • Implement steps to prevent recurrence
  • Update Documentation

Step 8: Congratulate the Team

  • Document Lessons Learned and Determine Appropriate Recognition

1-800-682-6640 Need to reduce errors and improve performance? Call now to explore training and consulting solutions.

Simons-White & Associates, Inc. is certified to meet ISO 9000 standards.