TO REGISTER CALL
1-800-682-6640

You may also register by email:
tc@simons-white.com
 

COURSE DURATION

HOURS: 8 A.M. - 4 P.M.
LENGTH: 1 Day
 

COURSE OBJECTIVES

At the end of the one-day course participants will learn how to:
  • Draw a process map
  • Identify the customers of a process
  • Develop metrics that evaluate the effectiveness of a process

 

WHO SHOULD ATTEND

Administration, Customer Services, Human Resources, IT, Process Engineers, Product Engineers, Production Workers, Purchasing, Quality (All Types), Sales & Marketing, Supervisors.

Technical Courses: Core Courses

TS 16949 Overview

This course, provides participants with a high level understanding and appreciation of the ISO/TS 16949 standard. The intent of the course is to provide participants with enough background and understanding of their role in supporting the company’s certification to the standard.

COURSE CONTENT

  • TS 16949 Overview

Introduction

  • History of the Quality Management System
  • International Automotive Task Force
  • Benefits of ISO/TS 16949
  • Quality Management Principles
  • Customer Specific Requirements

The Process Approach

  • What is a Process
  • Benefits of the Process Approach
  • Comparing the Element-based Approach with the Process-based approach
  • Customer Oriented Processes

Establishing the Quality Management System

  • Process Identification
  • Process Mapping
  • Effectiveness
  • Auditing

Areas of the Standard

  • Quality Management System
  • Management Responsibility
  • Resource management
  • Product Realization
  • Measurement Analysis and Improvement

Workshop

  • Process definition
  • Customers of the process
  • Measurement Identification and Analysis

1-800-682-6640 Need to reduce errors and improve performance? Call now to explore training and consulting solutions.

Simons-White & Associates, Inc. is certified to meet ISO 9000 standards.