Technical Courses: Core Courses
Process Mapping for Continuous Improvement
Process mapping is an easily understood visual representation of a process. The process map is used to analyze the flow of events through the process and to identify where improvements can be made. Frequently, a process map is used in a Team Problem Solving setting to assist in analyzing a process and determining where error or defects may occur. Process map symbols also identify the types of activities and events that are a part of the process. This course includes a section on how to use a process map to analyze and improve processes.
COURSE CONTENT
Introduction
- What is a Process?
- Why Focus on Processes
- What is Process Mapping?
- Process Mapping vs. Process Re-Engineering
- Process Management
- The Concept of Value
"How To" Process Map
- Process Input/Output Evaluation
- Process Hierarchy
- Tools used to construct & analyze process maps
Process Mapping For Continuous Improvement
- Plan for Process Improvement
- Define the Process
- Analyze the Process
- Streamline the Process
- Measure Process Performance
- Identify Opportunities and Implement Solutions
Implementing Change
- The Change process
- Your role as a change agent
- Establishing plans for change
